Frequently asked questions

Orders placed before 3:00 PM Eastern Time, Monday through Friday, typically ship the same business day. Orders placed after the cutoff, on weekends, or on holidays typically ship the next available business day.

Processing may take longer during promotions, launches, or periods of high order volume.

We currently ship to eligible U.S. addresses. Available shipping methods and charges are displayed at checkout. P.O. Box and Puerto Rico orders may ship using USPS.

USPS shipments typically arrive within 3–5 business days after shipment. This is separate from order processing time. Delivery estimates are not guarantees and may be affected by weather, holidays, or carrier delays.

USPS tracking may take up to 72 hours to update after acceptance.

You can request a return of unopened, unused products within 30 days of delivery. Items must be in their original packaging with any original safety or tamper seals intact. Please contact us for authorization before returning anything.

Customers pay return shipping for ordinary returns. We do not charge a restocking fee. Approved returns are refunded at the product price paid; original shipping charges are not refunded for ordinary returns.

See our Shipping & Returns policy for full details.

Opened or used products are not eligible for routine change-of-mind returns. If a product is defective or you experience sensitivity or irritation, contact Customer Care.

Stop using a product if it causes sensitivity or irritation. We review these concerns individually and may offer a refund or store credit depending on the circumstances. This does not limit your legal rights.

Please contact us within 7 days of delivery with your order number and a description of the issue. We may request photos or video to help verify what happened.

For verified shipping damage, manufacturing defects, or fulfillment errors, we arrange a replacement or refund and cover any necessary return shipping. If a defect becomes apparent later, contact us when you discover it so we can review it.

Confirm your shipping address, check around the delivery location, and ask household members, neighbors, or your building’s front desk or mailroom. Contact the carrier for delivery details.

If you still cannot locate the package, contact Customer Care so we can review the tracking and assist with an investigation where appropriate. See our Shipping & Returns policy for the full lost-package terms.

Returned products may be inspected before approval. We will notify you of the outcome and issue approved refunds to the original payment method whenever possible.

After we process your refund, allow approximately 7–10 business days for it to appear, depending on your bank or payment provider.