Shipping & Returns

Shipping and order processing

We currently ship to eligible U.S. addresses. Available shipping methods and charges are displayed at checkout.

• Orders placed before 3:00 PM Eastern Time, Monday through Friday, typically ship the same business day.
• Orders placed after the cutoff typically ship the following business day.
• Weekend and holiday orders typically ship the next available business day.
• Processing may take longer during promotions, product launches, holidays, or periods of high order volume.
• P.O. Box and Puerto Rico orders may ship using USPS.

If we cannot ship within the promised timeframe, we will notify you and give you the option to accept a revised shipping date or cancel for a full refund, as required by applicable law.

USPS delivery

USPS shipments typically arrive within 3–5 business days after shipment. Tracking may take up to 72 hours to update after USPS acceptance. Processing time is separate from transit time.

Delivery estimates are not guarantees. Weather, holidays, carrier disruptions, shipping volume, and address issues may affect delivery.

30-day returns

You may request a return of an unopened, unused product within 30 days of delivery.

• Products must be unused, unopened, and in their original packaging, with any original safety or tamper seals intact.
• An order number or other proof of purchase is required.
• Please contact Customer Care for authorization and return instructions before sending anything back.
• Customers cover return shipping for ordinary returns. We do not charge a restocking fee.
• Approved returns are refunded at the product price actually paid, including any discounts applied.
• Original shipping charges are not refunded for ordinary returns.

Opened or used products are not eligible for routine change-of-mind returns. Damaged, defective, incorrect products, and sensitivity concerns are handled as described below.

Damaged, defective, or incorrect products

Please contact us within 7 days of delivery if your order arrives visibly damaged, leaking, improperly sealed, or contains an incorrect item. Include your order number and a description of the issue. We may request photos or video to help verify what happened.

For verified shipping damage, manufacturing defects, or fulfillment errors, we will arrange a replacement or refund and cover any necessary return shipping.

If a defect becomes apparent later, contact us when you discover it. We review these situations individually; the 7-day reporting request does not automatically exclude later-discovered defects or limit your legal rights.

Damage caused by misuse, improper storage, accidental damage after delivery, or normal wear is not covered by our damaged-product policy.

Sensitivity or irritation concerns

If you experience sensitivity or irritation, stop using the product and contact Customer Care. We review these concerns individually and may offer a refund or store credit depending on the circumstances.

This is not a blanket satisfaction guarantee for opened products and does not limit remedies available under applicable law.

How to return an item

1. Contact Customer Care with your order number, the email used at checkout, and the reason for your return.
2. Wait for authorization and the correct return address or prepaid label, when applicable.
3. Package the item securely and follow the return instructions provided.
4. Use trackable shipping and retain your shipping receipt until your return is resolved.

Please do not send returns without authorization. Unauthorized returns may be refused or may not qualify for a refund, subject to applicable law.

Delayed or missing shipments

If your shipment is significantly delayed, contact us so we can review tracking and assist with a carrier investigation where appropriate.

Replacement shipments may be considered 7 business days after the carrier’s estimated delivery date, following an investigation. Carrier confirmation or other documentation may be required. These procedures do not restrict or postpone remedies required by law.

Tracking says delivered, but you cannot find it?

1. Confirm the shipping address on your order.
2. Check around the delivery location and with household members or neighbors.
3. Check with your front desk, mailroom, or property manager, if applicable.
4. Contact the carrier for additional delivery details, then contact us if the issue remains unresolved.

We may assist with carrier investigations or claims. Subject to applicable law, Full Scale Cosmetics is generally not responsible for loss or theft occurring after successful delivery to the address provided at checkout.

Refund processing

Returned products may be inspected before final approval. We will notify you of the outcome and issue approved refunds to the original payment method whenever possible.

After we process your refund, please allow approximately 7–10 business days for it to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except when required by law or when the refund results from an approved fulfillment error, shipping issue, or verified product defect.

Payment questions

If you have a billing concern, please contact us so we can investigate and help resolve it. This does not limit your right to dispute a transaction or any applicable dispute deadlines.

If a payment dispute is opened, we may share relevant order, payment, shipment, delivery, refund, and communication records with the payment provider to help resolve the matter.