Refund policy

Return and refund information for Full Scale Cosmetics orders.

30-DAY RETURNS

You may request a return of an unopened, unused product within 30 days of delivery.

Products must be unused, unopened, and in their original packaging, with any original safety or tamper seals intact.

An order number or other proof of purchase is required.

Please contact Customer Care for authorization and return instructions before sending anything back.

Customers cover return shipping for ordinary returns. We do not charge a restocking fee.

Approved returns are refunded at the product price actually paid, including any discounts applied.

Original shipping charges are not refunded for ordinary returns.

Opened or used products are not eligible for routine change-of-mind returns. Damaged, defective, incorrect products, and sensitivity concerns are handled as described below.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please contact us within 7 days of delivery if your order arrives visibly damaged, leaking, improperly sealed, or contains an incorrect item. Include your order number and a description of the issue. We may request photos or video to help verify what happened.

For verified shipping damage, manufacturing defects, or fulfillment errors, we will arrange a replacement or refund and cover any necessary return shipping.

If a defect becomes apparent later, contact us when you discover it. We review these situations individually; the 7-day reporting request does not automatically exclude later-discovered defects or limit your legal rights.

Damage caused by misuse, improper storage, accidental damage after delivery, or normal wear is not covered by our damaged-product policy.

SENSITIVITY OR IRRITATION CONCERNS

If you experience sensitivity or irritation, stop using the product and contact Customer Care. We review these concerns individually and may offer a refund or store credit depending on the circumstances.

This is not a blanket satisfaction guarantee for opened products and does not limit remedies available under applicable law.

HOW TO RETURN AN ITEM

1. Contact Customer Care with your order number, the email used at checkout, and the reason for your return.

2. Wait for authorization and the correct return address or prepaid label, when applicable.

3. Package the item securely and follow the return instructions provided.

4. Use trackable shipping and retain your shipping receipt until your return is resolved.

Please do not send returns without authorization. Unauthorized returns may be refused or may not qualify for a refund, subject to applicable law.

REFUND PROCESSING

Returned products may be inspected before final approval. We will notify you of the outcome and issue approved refunds to the original payment method whenever possible.

After we process your refund, please allow approximately 7–10 business days for it to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except when required by law or when the refund results from an approved fulfillment error, shipping issue, or verified product defect.

PAYMENT QUESTIONS

If you have a billing concern, please contact us so we can investigate and help resolve it. This does not limit your right to dispute a transaction or any applicable dispute deadlines.

If a payment dispute is opened, we may share relevant order, payment, shipment, delivery, refund, and communication records with the payment provider to help resolve the matter.

For shipping times and help with delayed or missing packages, see our Shipping Policy.

CONTACT CUSTOMER CARE

Email: support@fullscalecosmetics.com

Please include your order number and the email address used at checkout.

Nothing in this policy excludes or limits consumer rights or remedies that cannot be waived under applicable law.