Shipping policy

Shipping information for Full Scale Cosmetics orders.

SHIPPING AND ORDER PROCESSING

We currently ship to eligible U.S. addresses. Available shipping methods and charges are displayed at checkout.

Orders placed before 3:00 PM Eastern Time, Monday through Friday, typically ship the same business day.

Orders placed after the cutoff typically ship the following business day.

Weekend and holiday orders typically ship the next available business day.

Processing may take longer during promotions, product launches, holidays, or periods of high order volume.

P.O. Box and Puerto Rico orders may ship using USPS.

If we cannot ship within the promised timeframe, we will notify you and give you the option to accept a revised shipping date or cancel for a full refund, as required by applicable law.

USPS DELIVERY

USPS shipments typically arrive within 3–5 business days after shipment. Tracking may take up to 72 hours to update after USPS acceptance. Processing time is separate from transit time.

Delivery estimates are not guarantees. Weather, holidays, carrier disruptions, shipping volume, and address issues may affect delivery.

DELAYED OR MISSING SHIPMENTS

If your shipment is significantly delayed, contact us so we can review tracking and assist with a carrier investigation where appropriate.

Replacement shipments may be considered 7 business days after the carrier’s estimated delivery date, following an investigation. Carrier confirmation or other documentation may be required. These procedures do not restrict or postpone remedies required by law.

TRACKING SAYS DELIVERED, BUT YOU CANNOT FIND IT?

1. Confirm the shipping address on your order.

2. Check around the delivery location and with household members or neighbors.

3. Check with your front desk, mailroom, or property manager, if applicable.

4. Contact the carrier for additional delivery details, then contact us if the issue remains unresolved.

We may assist with carrier investigations or claims. Subject to applicable law, Full Scale Cosmetics is generally not responsible for loss or theft occurring after successful delivery to the address provided at checkout.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please contact us within 7 days of delivery if your order arrives visibly damaged, leaking, improperly sealed, or contains an incorrect item. Include your order number and a description of the issue. We may request photos or video to help verify what happened.

For verified shipping damage, manufacturing defects, or fulfillment errors, we will arrange a replacement or refund and cover any necessary return shipping.

If a defect becomes apparent later, contact us when you discover it. We review these situations individually; the 7-day reporting request does not automatically exclude later-discovered defects or limit your legal rights.

Damage caused by misuse, improper storage, accidental damage after delivery, or normal wear is not covered by our damaged-product policy.

For return eligibility and refund processing, see our Return and Refund Policy.

CONTACT CUSTOMER CARE

Email: support@fullscalecosmetics.com

Please include your order number and the email address used at checkout.

Nothing in this policy excludes or limits consumer rights or remedies that cannot be waived under applicable law.